BUS 211 Week 3 quiz

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BUS 211 Week 3 quiz
Year: 2016
  • Description

BUS 211 Week 3 quiz


Your answers : 31/31 (100%)



Employees quickly figure out and adopt the values and norms desired by their company. What is this process called?

Organizational socialization

Rites of integration

Rites of engagement

Cultural exchange

  • 2

Maslow’s Need Theory is an hierarchal format that deals with ‘what’ is important to individuals.  Which of the following hierarchy most accurately reflects Maslow’s hierarchy?

Physiological, security, esteem, self-actualization, belongingness

Physiological, security, belongingness, self-actualization, esteem

Physiological, security, belongingness, esteem, self-actualization

Physiological, security, esteem, belongingness, self-actualization

  • 3

The Matrix Structure is a unique organizational structure that responds to rapid changing situations. Which of the following is a component of this structural design?

Most commonly used by non-high-tech companies

R&D specialists manage product teams.

Employees are grouped into cross-functional product teams.

Managers group people by product instead of function.

  • 4

Company values are shared standards that employees use to

evaluate if they have helped the company achieve its goals

govern interactions with other employees

measure profitability and make needed corrections in performance

evaluate risks and drive innovation in their department

  • 5

A company who desires to develop new or improved products would fit best with what type of team?



Top management


  • 6

What form of business communication offers the lowest form of persuasive communication?

Face-to-face meeting

Telephone conversation


Written letters and memos

  • 7

What work attitude would a leader promote to influence his or her worker?

Quantity and quality of work

Level of effort put into job

Job satisfaction

Reliability of performance

  • 8

According to the goal-setting theory, job performance goals should

measure the degree of effort

align to company culture

be broad and flexible

be specific and time bound

  • 9

Which of the following best describes a company that has established a professional culture?

It invests in employee development.

It maintains a professional setting.

It follows ethical business practices.

It promotes streamlined decision making.

  • 10

An organizational performance is increased with employees working in teams since

managers can more easily monitor the performance of their employees

managers can develop group norms that facilitate cooperation

teams facilitate the division of labor and specialization

teams facilitate goals and interests of different stakeholders that otherwise would be incompatible

  • 11

What is the definition of a team?

Collection of people working towards a common goal

Employees jointly responsible to meet a goal

Employees working towards their specific goals

A group who follows the same rules

  • 12

Businesses often promote norms which are entrepreneurial or conservative in nature. Why?

The external environment influences corporate norms and must be controlled.

Promoting norms increases employee motivation.

Companies try to select norms which match their business model and culture.

Promoting norms allow the company to measure employee performance more efficiently.

  • 13

Which of the following best describes sources of a company’s culture?

Values of the founder and ceremonies

Employee autonomy and creativity

Communication of strategic goals

Values of innovation and excellence

  • 14

Which of the following could cause an individual to avoid performing a required job task according to expectancy theory?

Desire for belongingness

Low levels of self-efficacy

Unmet physiological needs

Goal orientation at odds with task

  • 15

Which of Maslow’s Hierarchy of Needs is geared toward personal fulfillment?





  • 16

What does the amount of conflict in an organization signal?

Managers value conformity

Performance goals are not clear

Openness to new ideas

Indecision by top management

  • 17

Formal events that recognize an employee or group that have benefited the company by their works are

rites of passage

rites of enhancement

rites of engagement

rites of integration

  • 18

Organizational design is best defined as

the values and norms employees share

a specific type of organizational structure and culture

the framework of task and authority


the coordination actions of employees and groups

  • 19

Being goal oriented has shown to be paramount to a person’s success. Why?

Goals remove obstacles

Focus is on reaching the unattainable

Motivated persistency

Goals are constant reminders of abilities

  • 20

What best describes the contingency approach, as it relates to organizational design?

Having the ability to alter a plan

Finding ways to increase revenue

Growing the business model

Creating a cultural design

  • 21

What form of business communication offers the highest form of persuasive communication?

Face-to-face meeting

Telephone conversation


Instant messaging

  • 22

Managers can cause organizational dysfunction by doing which of the following?

Expressing conflicting ideas

Disagreeing that change is needed

Focusing efforts on political battles

Promoting competition

  • 23

Which of the five sources of a leader’s power would be demonstrated by a leader with rightful authority to direct and control an employee’s activities?

Coercive power

Reward power

Expert power

Legitimate power

  • 24

Which of the following in the best example of active listening?

Paying attention to the words being said and other signals

Paying attention as the sender voices ideas

Knowing the sender’s problem in advance

Interaction between the sender and receiver

  • 25

Employees will most often be motivated to initially fulfill basic needs rather than higher level needs. Which of the following satisfies a higher need?

Safe working environment

Bonuses and fringe benefits

Promotion to senior position

Job stability and pay

  • 26

Companies with a strong culture may hold meetings to announce the company’s achievements. Which source of company culture would best describe this activity?

Rites of excellence

Rites of enhancement

Rites of passage

Rites of integration

  • 27

Which theory tries to explain the psychological factors underlying why an individual selects a task and exerts effort in performing a task?

Maslow’s hierarchy of needs

Expectancy theory

Equity theory

Goal-setting theory

  • 28

What are teams grouped by areas of expertise?


Top management



  • 29

The motivational theory that tries to determine how much work is needed for a specific outcome is

goal setting




  • 30

Which of the following best describes how the values of the company’s founder influence an organization?

They define rites of passage.

They promote entrepreneurial practices.

They outline rites of integration.

They establish cultural norms.

  • 31

What best describes company norms?

Standards of excellence


Informal but powerful rules

Ceremonies and rites