BUS 211 Week 3 quiz
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Employees quickly figure out and adopt the values and norms desired by their company. What is this process called?
Rites of integration
Rites of engagement
Maslow’s Need Theory is an hierarchal format that deals with ‘what’ is important to individuals. Which of the following hierarchy most accurately reflects Maslow’s hierarchy?
Physiological, security, esteem, self-actualization, belongingness
Physiological, security, belongingness, self-actualization, esteem
Physiological, security, belongingness, esteem, self-actualization
Physiological, security, esteem, belongingness, self-actualization
The Matrix Structure is a unique organizational structure that responds to rapid changing situations. Which of the following is a component of this structural design?
Most commonly used by non-high-tech companies
R&D specialists manage product teams.
Employees are grouped into cross-functional product teams.
Managers group people by product instead of function.
Company values are shared standards that employees use to
evaluate if they have helped the company achieve its goals
govern interactions with other employees
measure profitability and make needed corrections in performance
evaluate risks and drive innovation in their department
A company who desires to develop new or improved products would fit best with what type of team?
What form of business communication offers the lowest form of persuasive communication?
Written letters and memos
What work attitude would a leader promote to influence his or her worker?
Quantity and quality of work
Level of effort put into job
Reliability of performance
According to the goal-setting theory, job performance goals should
measure the degree of effort
align to company culture
be broad and flexible
be specific and time bound
Which of the following best describes a company that has established a professional culture?
It invests in employee development.
It maintains a professional setting.
It follows ethical business practices.
It promotes streamlined decision making.
An organizational performance is increased with employees working in teams since
managers can more easily monitor the performance of their employees
managers can develop group norms that facilitate cooperation
teams facilitate the division of labor and specialization
teams facilitate goals and interests of different stakeholders that otherwise would be incompatible
What is the definition of a team?
Collection of people working towards a common goal
Employees jointly responsible to meet a goal
Employees working towards their specific goals
A group who follows the same rules
Businesses often promote norms which are entrepreneurial or conservative in nature. Why?
The external environment influences corporate norms and must be controlled.
Promoting norms increases employee motivation.
Companies try to select norms which match their business model and culture.
Promoting norms allow the company to measure employee performance more efficiently.
Which of the following best describes sources of a company’s culture?
Values of the founder and ceremonies
Employee autonomy and creativity
Communication of strategic goals
Values of innovation and excellence
Which of the following could cause an individual to avoid performing a required job task according to expectancy theory?
Desire for belongingness
Low levels of self-efficacy
Unmet physiological needs
Goal orientation at odds with task
Which of Maslow’s Hierarchy of Needs is geared toward personal fulfillment?
What does the amount of conflict in an organization signal?
Managers value conformity
Performance goals are not clear
Openness to new ideas
Indecision by top management
Formal events that recognize an employee or group that have benefited the company by their works are
rites of passage
rites of enhancement
rites of engagement
rites of integration
Organizational design is best defined as
the values and norms employees share
a specific type of organizational structure and culture
the framework of task and authority
the coordination actions of employees and groups
Being goal oriented has shown to be paramount to a person’s success. Why?
Goals remove obstacles
Focus is on reaching the unattainable
Goals are constant reminders of abilities
What best describes the contingency approach, as it relates to organizational design?
Having the ability to alter a plan
Finding ways to increase revenue
Growing the business model
Creating a cultural design
What form of business communication offers the highest form of persuasive communication?
Managers can cause organizational dysfunction by doing which of the following?
Expressing conflicting ideas
Disagreeing that change is needed
Focusing efforts on political battles
Which of the five sources of a leader’s power would be demonstrated by a leader with rightful authority to direct and control an employee’s activities?
Which of the following in the best example of active listening?
Paying attention to the words being said and other signals
Paying attention as the sender voices ideas
Knowing the sender’s problem in advance
Interaction between the sender and receiver
Employees will most often be motivated to initially fulfill basic needs rather than higher level needs. Which of the following satisfies a higher need?
Safe working environment
Bonuses and fringe benefits
Promotion to senior position
Job stability and pay
Companies with a strong culture may hold meetings to announce the company’s achievements. Which source of company culture would best describe this activity?
Rites of excellence
Rites of enhancement
Rites of passage
Rites of integration
Which theory tries to explain the psychological factors underlying why an individual selects a task and exerts effort in performing a task?
Maslow’s hierarchy of needs
What are teams grouped by areas of expertise?
The motivational theory that tries to determine how much work is needed for a specific outcome is
Which of the following best describes how the values of the company’s founder influence an organization?
They define rites of passage.
They promote entrepreneurial practices.
They outline rites of integration.
They establish cultural norms.
What best describes company norms?
Standards of excellence
Informal but powerful rules
Ceremonies and rites